Handover Specialist (FT) [United Kingdom]

 

Job: Handover Manager
Location: Dundee
Salary@ Up to £32,000 (depending on experience) + Bonus + Benefits
47 Hours Monday to Friday and 1 in 2 Saturdays

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Our client is an innovative, and fast-paced, company who are looking for a Handover Manager, who will be required to manage and lead a small team of Handover Specialist to ensure our guests receive a ‘world-class’s guest experience.

The ideal candidate will be currently working within the automotive industry either as an experienced handover specialist or senior vehicle administrator.

The Role:

• Ensure all Guests are met at the point of sale by, either yourself or your Handover team, and ensure the Guest's expectations are met with regard to their delivery date.
• Coordinate deliveries ahead of the scheduled handover addressing any potential issues ensuring that the Guest is always communicated with in a courteous and efficient manner, preventing any potential CSI issues.
• Conduct quarterly meetings with the Guest Experience team members.
• Liaise with guests to complete the CSI questionnaire at handover/post-handover and ensure they are contacted 48 hours after collection to confirm they have given their experience a 10/10, addressing any issues immediately.
• Manage and review administration processes, completing a weekly walkthrough.
• Conduct daily meetings to ensure all Guest expectations and delivery times are met and any issues are dealt with, always advising the Guest of these.
• Manage delivery targets and communicate with the Guest Experience team. Any issues which could impact targets being achieved should be escalated to the Sales Manager and Managing Partner immediately.

Requirements:

• Have Automotive experience in a similar role or vehicle administration experience.
• Excellent customer service skills and always willing to go the extra mile.
• Strong leadership and people skills.
• Exceptional organizational and time management skills.
• Experience working in a fast-paced role.
• Excellent communication skills, both verbal and written.
• Team player.

Benefits:

• 30 days holiday rising with length of service.
• Excellent earning potential, you're in control!
• Academy Training.
• Employee discounts & lease car options.
• Colleague Referral Scheme.
• Company uniform provided.
• Pension & Life Assurance.
• Complimentary lunch once a week.
• Enhanced maternity & paternity leave.
• Wellbeing Services.
• Colleague events.

If you would like to be part of our client's growing team, APPLY now with an up-to-date copy of your CV.

Ref: EScar 2023z-pdun

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